TERMS AND CONDITIONS

By using our online store, you agree to the terms and conditions below. If you do not agree, please exit and discontinue any use of the site.

SHIPPING

SHIPPING
When placing an order using PAYPAL, the payment is verified instantly so we can ship your order straightaway. When using another payment method, it can take up to 7 days to process your order as your payment needs to be authorised and verified. From the date that it is shipped out (not from the date that it is placed), you will therefore receive your order within:

1-2 working days if you are based in the UK
3-5 working days if you are based in Europe
5-7 working days if you are based overseas

All orders are sent by Royal Mail (Tracked & Signed for orders over £100) and we are not responsible for any delays from Royal Mail or your local post office.

CUSTOMS, TAXES, DUTIES AND FEES

CUSTOMS
We are not responsible for customs and import duties. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. There is a slight chance that you will not get charged VAT or duties, however if you do get charged, we are not responsible for these fees. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

EXCHANGE POLICY

SIZE
If you follow the sizing chart carefully, then the jacket should fit you just fine. However, if you wish to exchange your jacket for any reason, we will allow you to do that if we still have the size or colour you want in stock, but you will have to pay for the two-way shipping. 

We use high quality materials and do quality control checks before our products leave our factory here in England. Please note that due to the nature of clothing and because our products are handmade, it is entirely normal if there are some slight variations in size, shape, stitching and colour when comparing garments closely. 

COPYRIGHT

COPYRIGHT
All the photos, videos, copy and content used on this website are the sole property of Paris-London By Kiêu-Hanh, protected by copyright and intellectual property laws and may not be used except with Paris-London By Kiêu-Hanh’s express written consent. 

No part of the sites and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without Paris-London By Kiêu-Hanh.’s express prior written consent.